Enhance Efficiency - Delivering the goods

Jeff Taylor – Regional Director UK and Ireland for Honeywell Scanning & Mobility – looks at how fulfilling your customers’ delivery expectations can help your business run more smoothly

More and more UK consumers are turning to shopping online to make their purchases and they increasingly expect retailers to provide more convenient delivery options to accommodate their busy schedules. In fact, the three-hour delivery window has now become a standard expectation amongst the majority of UK shoppers, according to new research* carried out by Ipsos Research on behalf of Honeywell.

The survey found that almost all of the 800 adults surveyed (99%) expected a delivery to arrive within one week of ordering, but the majority of respondents (53%) now expect the estimated time of delivery to be within three hours or less. Two-fifths (40%) of consumers said they would be willing to pay extra for the ‘perfect delivery’, in which they designate exactly where and when their parcel will be delivered. But for small, independent health store retailers, such a short delivery window can be hard to achieve. How can you keep up in this important area?