In this issue - Spring 2021

Training - at our industry's heart

In 1972, the National Association of Health Stores (NAHS) established the first and only training body specifically for health food retailers and members of their staff.

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Bricks and mortar stores aren’t relics – they are Community Engines

From the very start of the pandemic and lockdown #1, our industry’s independent retailers have had to constantly adapt, often with little time to respond.

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Campfire gatherings and other shenanigans

What do you do when you get locked down to a 5km radius? Well, you can wander around in circles discovering new stones in grass verges – or you can take to Zoom like everyone else.

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Three simple messaging strategies

If there’s ever been a time when we’ve been bombarded with messaging, it’s been this past year. Briefings, studies, debates. It has sometimes felt like it’s either shock and awe or long drawn-out dialogues.

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Adapting to change

How does the combined might of The Health Store and Tree of Life affect service to independents?

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Lockdown legacies that are here to stay

New research from Barclaycard Payments, which processes nearly £1 in every £3 spent in the UK, reveals the trends that are set to outlive the pandemic.

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Hopsack counter culture

Do you want your store to be mainstream or maverick? Finn Murray expresses a preference.

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Separated at birth

Twinning towns and health food stores for maximised footfall and customer engagement was the brainchild of two NAHS council members. Daventry and Devizes are the first pioneers.

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Better Food calls in the crowd

When Bristol organic retailer Better Food wanted to expand in the city, it called in the crowd.

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Secret Shopper in Lockdown

Previously in this series, Better Retailing Magazine set the standard for secret shopping to find the great, the good or even the average health food retailers. Now New Natural Business has picked up the baton. And during the pandemic, we’re focusing on stores with an online shop.

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Think inside the box

Starting out with e-commerce? Our retail guru Catherine Erdly wraps up some important P&P issues.

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Social media – 7 top tips for success

Where is everyone? On their PHONE! Is your business there? Social media marketing has been delivering great results for years, but during these times it has really taken off.

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4 things consumers value most

Consumer trends have been changing and evolving rapidly over the past ten years or so. Technology and ecommerce have accelerated the pace and diversity of these changes, making it difficult for retailers to catch up.

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Brexit crumbs of comfort

Not many independent health food retailers sell abroad through a website but those that do have encountered a minefield of regulations, tariffs and delivery charges following Brexit.

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Read articles from the Winter 2021 issue here